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"The Customer Role in Agile Projects"
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The Customer Role in Agile Projects
Jens Coldewey, Coldewey Consulting
Klaus Marquardt, Dr?ger Medical
Mary Poppendieck, Poppendieck.LLC
One of the values of agile methodologies is to satisfy the customer through frequent delivery of working, useful software. The claim is that agile projects yield better customer satisfaction than traditional processes.
However, the customer role in agile methodologies is often perceived to be nebulous. There are hints, such as the regular Sprint Meeting in Scrum or the Customer on Site in XP, but more questions are raised than answered: Are customer and client the same? Are there any assumptions about the corporate culture of the client? Are there any restrictions on the legal construction of the client-vendor-relationship? Is the customer one person or a team? And so on.
On Sunday we will present a workshop aimed at exploring the customer role further in a highly interactive setting. The results of that workshop will be presented in poster format.
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