The Customer Role in Agile Projects
Governor General Suite B
Sunday, 8:30, full day
Jens Coldewey, Coldewey Consulting
Mary Poppendieck, Poppendieck LLC
Klaus Marquardt, Draeger Medical AG
One of the values of agile methodologies is to satisfy the customer through frequent delivery of working, useful software. The claim is that agile projects yield better customer satisfaction than traditional processes.
However, the customer role in agile methodologies is often perceived to be nebulous. There are hints, such as the regular Sprint Meeting in Scrum or the Customer on Site in XP, but more questions are raised than answered: Are customer and client the same? Are there any assumptions about the corporate culture of the client? Are there any restrictions on the legal construction of the client-vendor-relationship? Is the customer one person or a team? And so on.
This workshop aims at exploring the customer role further in a highly interactive setting. It looks for different perspectives on the topic from the participants experience and tries to deepen the understanding of this important issue.